Privacy Policy

1. Introduction

yess77 ("we", "us", "our", or the "Platform") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect the personal data of Indonesian players who use our online gaming platform at https://yess77.cam.

By creating an account with yess77, accessing our website, or using any of our services, you consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, you must immediately cease using our services.

We are committed to compliance with international data protection standards and take reasonable measures to ensure that your personal information is handled responsibly, securely, and in accordance with applicable privacy laws.

2. Information We Collect

To provide our services and maintain a secure gaming environment, yess77 collects several categories of personal information from Indonesian players:

2.1 Information You Provide Directly

When you register for a yess77 account or use our services, you voluntarily provide the following information:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (KTP number - Indonesian Identity Card, or passport number);
• Contact Information: Email address, mobile phone number, residential address, postal code, and city of residence in Indonesia;
• Financial Information: Bank account details for deposits and withdrawals (including bank name, account number, account holder name for BCA, BRI, BNI, Mandiri, and other Indonesian banks), e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja), and transaction history;
• Account Credentials: Username, password, security questions and answers, and two-factor authentication settings;
• Verification Documents: Copies of government-issued identification (KTP, passport, driver's license), proof of address documents (utility bills, bank statements), and bank account verification documents;
• Communications: Content of messages you send to customer support via live chat, email, or WhatsApp, including complaint records and support ticket history.

2.2 Information Collected Automatically

When you access and use the yess77 platform, we automatically collect certain technical and usage information:

• Device Information: Device type (mobile, tablet, desktop), operating system (Android, iOS, Windows, macOS), browser type and version, screen resolution, and device identifiers;
• Connection Information: IP address, internet service provider (ISP), geographic location (country, city, region based on IP address), time zone, and language settings;
• Usage Data: Pages visited, features used, time spent on platform, navigation paths, links clicked, search queries, and referral sources;
• Gaming Activity: Games played, bets placed, bet amounts, win/loss records, favorite games, playing patterns, session duration, and balance history;
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to remember your preferences, authenticate your login, and analyze platform performance. You can control cookie settings through your browser, but disabling cookies may limit platform functionality.

2.3 Information from Third Parties

We may receive additional information about you from third-party sources:

• Payment Processors: Transaction data from Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers confirming deposits and processing withdrawals;
• Game Providers: Gameplay data from third-party game suppliers including Pragmatic Play, Evolution Gaming, Microgaming, and others who provide casino games, slots, and live dealer tables on our platform;
• Fraud Prevention Services: Information from fraud detection and prevention services that help us identify suspicious activity, duplicate accounts, and potential security threats;
• Public Databases: Information from publicly available sources to verify your identity and comply with anti-money laundering regulations.

3. How We Use Your Information

yess77 uses your personal information for the following legitimate business purposes:

3.1 Service Provision and Account Management

• Create, maintain, and manage your yess77 gaming account;
• Process your deposits and withdrawals via BCA, BRI, BNI, Mandiri, and other Indonesian payment methods;
• Authenticate your identity and verify account ownership;
• Provide access to casino games, sports betting (bandar bola for football and other sports), live dealer tables, slot games, and lottery (togel);
• Process bets, calculate winnings, and settle wagers according to game rules;
• Maintain accurate balance records and transaction history;
• Provide customer support via live chat, email, and WhatsApp in English and Indonesian languages.

3.2 Legal and Regulatory Compliance

• Verify that you meet age requirements (21 years or older) and eligibility criteria;
• Comply with Know Your Customer (KYC) and anti-money laundering (AML) regulations;
• Prevent fraud, money laundering, identity theft, and other illegal activities;
• Detect and prevent bonus abuse, multi-accounting, and terms violations;
• Cooperate with law enforcement agencies and regulatory authorities when legally required;
• Enforce our Terms and Conditions and resolve disputes;
• Maintain records for legal and accounting purposes as required by Indonesian and international laws.

3.3 Platform Improvement and Personalization

• Analyze usage patterns to improve website functionality, game selection, and user experience;
• Personalize content, game recommendations, and promotions based on your preferences and playing history;
• Conduct research and statistical analysis to understand Indonesian player behavior and preferences;
• Test new features, games, and payment methods before full platform rollout;
• Optimize platform performance, loading speeds, and mobile responsiveness;
• Identify and fix technical issues, bugs, and security vulnerabilities.

3.4 Marketing and Communications

• Send you promotional offers, bonus notifications, and special event announcements relevant to Indonesian players;
• Communicate important account updates, policy changes, and service announcements;
• Provide information about new games, sports betting markets, and platform features;
• Send newsletters with gaming tips, responsible gambling information, and VIP program updates;
• Notify you of jackpot wins, tournament invitations, and exclusive VIP rewards (for qualifying members).

You may opt out of marketing communications at any time by adjusting your account settings or contacting customer support. Opting out does not affect essential service communications such as transaction confirmations and security alerts.

3.5 Responsible Gaming and Player Protection

• Monitor gaming behavior to identify potential problem gambling patterns;
• Implement responsible gaming tools including deposit limits, loss limits, session time limits, and self-exclusion features;
• Provide access to reality check reminders and self-assessment questionnaires;
• Contact players showing signs of gambling addiction to offer support resources and intervention options;
• Enforce age restrictions and prevent underage gambling on the yess77 platform.

4. How We Share Your Information

yess77 does not sell your personal information to third parties for marketing purposes. However, we may share your information with the following categories of recipients under specific circumstances:

4.1 Service Providers and Business Partners

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals;
• Game Providers: Third-party gaming suppliers including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Play'n GO, and Spribe who provide game content and process gameplay;
• Identity Verification Services: KYC and AML compliance providers who verify your identity and screen for fraud;
• Customer Support Tools: Live chat, email, and WhatsApp service providers who help us deliver 24/7 customer support;
• Cloud Hosting Providers: Secure server and database hosting companies that store platform data and ensure uptime;
• Analytics Services: Website analytics and user behavior tracking tools to understand how Indonesian players use our platform.

All service providers are contractually obligated to protect your information and use it only for the specific purposes we authorize.

4.2 Legal and Regulatory Authorities

We may disclose your personal information to government agencies, law enforcement, or regulatory bodies when:

• Required by Indonesian or international law, regulation, or court order;
• Necessary to investigate suspected illegal activity, fraud, or terms violations;
• Needed to protect the rights, property, or safety of yess77, our users, or the public;
• Part of anti-money laundering or counter-terrorism financing investigations;
• Responding to valid legal process such as subpoenas, search warrants, or legal requests.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your personal information may be transferred to the acquiring entity as part of the business transaction. We will notify you via email and platform announcement if such a transfer occurs and inform you of your choices regarding your information.

4.4 With Your Consent

We may share your information with third parties not listed above when we have obtained your explicit consent to do so.

5. Data Security and Protection

yess77 implements comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:

5.1 Technical Security Measures

• SSL Encryption: All data transmitted between your device and our servers is protected with 256-bit Secure Socket Layer (SSL) encryption, the same standard used by major Indonesian banks;
• Secure Data Storage: Personal information is stored on secure servers with restricted access, firewall protection, and intrusion detection systems;
• Password Protection: Account passwords are encrypted using one-way hashing algorithms and cannot be retrieved by yess77 staff;
• Two-Factor Authentication: Optional additional security layer to protect account access;
• Regular Security Audits: Independent third-party security experts conduct penetration testing and vulnerability assessments;
• DDoS Protection: Advanced systems to prevent distributed denial-of-service attacks and ensure platform availability.

5.2 Administrative Security Measures

• Access to personal information is restricted to authorized yess77 employees and contractors who require it for legitimate business purposes;
• All staff members with access to personal data undergo background checks and sign confidentiality agreements;
• Regular security training ensures employees understand data protection responsibilities;
• Strict internal policies govern how personal information can be accessed, used, and shared;
• Comprehensive incident response plan to address potential security breaches quickly.

5.3 Your Security Responsibilities

While we implement robust security measures, you also play a critical role in protecting your account:

• Choose a strong, unique password not used for other online services;
• Never share your yess77 username, password, or account details with anyone;
• Log out after each session, especially on shared or public devices;
• Keep your contact information updated so we can reach you about security issues;
• Report suspicious activity or unauthorized access immediately to customer support;
• Be cautious of phishing emails or messages pretending to be from yess77 (we will never ask for your password via email or WhatsApp).

6. Data Retention

yess77 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations:

6.1 Active Accounts

While your account remains active, we retain all personal information, gaming history, transaction records, and communications to provide continuous service and support.

6.2 Closed Accounts

After account closure, we retain certain information for legal, regulatory, and fraud prevention purposes:

• Identity and verification documents: Retained for 5 years after account closure to comply with anti-money laundering regulations;
• Transaction history: Retained for 7 years for accounting, tax, and audit purposes;
• Gaming activity logs: Retained for 3 years to resolve disputes and investigate fraud;
• Marketing preferences: Retained until you request deletion to honor opt-out requests;
• Self-exclusion records: Retained indefinitely to prevent future account creation by excluded individuals.

6.3 Data Deletion

Once retention periods expire and we are no longer legally required to keep your information, we securely delete or anonymize your personal data. Anonymized data used for statistical analysis cannot be traced back to you individually.

7. Your Privacy Rights

As a yess77 user, you have specific rights regarding your personal information:

7.1 Right to Access

You may request a copy of the personal information we hold about you. To do so, contact our Data Protection Officer through customer support. We will provide the information in a structured, commonly used electronic format within 30 days of your request.

7.2 Right to Correction

If any personal information we hold about you is inaccurate or incomplete, you have the right to request correction. Most information can be updated directly through your account settings. For information you cannot change yourself, contact customer support with the corrected details.

7.3 Right to Deletion

You may request deletion of your personal information under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected. However, we may be legally required to retain certain information for regulatory compliance, fraud prevention, or dispute resolution. We will inform you if we cannot delete specific data and explain the legal basis for retention.

7.4 Right to Restriction

You may request that we restrict processing of your personal information in certain situations, such as when you dispute the accuracy of the data or object to processing. During the restriction period, we will store the information but not actively use it except with your consent or for legal claims.

7.5 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes at any time. You can opt out of marketing communications through your account settings or by following unsubscribe instructions in emails. You may also object to processing based on legitimate interests, and we will assess your request case-by-case.

7.6 Right to Data Portability

You have the right to receive your personal information in a structured, machine-readable format and request that we transfer it to another service provider where technically feasible.

7.7 Exercising Your Rights

To exercise any of these rights, contact our customer support team at [email protected] or via live chat. We will respond to your request within 30 days. We may ask you to verify your identity before fulfilling certain requests to protect your privacy and security.

8. Cookies and Tracking Technologies

yess77 uses cookies and similar tracking technologies to enhance your user experience and analyze platform performance:

8.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for basic platform functionality, login authentication, and security	Session or up to 1 year
Performance Cookies	Collect anonymous data about platform usage, page load times, and technical performance	Up to 2 years
Functionality Cookies	Remember your preferences, language settings, and customization choices	Up to 1 year
Analytics Cookies	Help us understand user behavior, popular games, and navigation patterns	Up to 2 years

8.2 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. However, disabling cookies may prevent you from accessing certain yess77 features and may impact platform functionality. Refer to your browser's help documentation for instructions on managing cookies.

9. Third-Party Links and Services

The yess77 platform may contain links to third-party websites, game providers, or external services. This Privacy Policy applies only to information collected by yess77. We are not responsible for the privacy practices of third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

10. International Data Transfers

yess77 operates internationally and may transfer your personal information to servers located outside Indonesia for processing and storage. When we transfer data internationally, we implement appropriate safeguards including:

• Ensuring recipients are bound by data protection obligations;
• Using standard contractual clauses approved by data protection authorities;
• Implementing technical and organizational security measures to protect data in transit;
• Complying with international data protection frameworks and regulations.

11. Children's Privacy

yess77 services are intended exclusively for adults aged 21 years and older. We do not knowingly collect personal information from minors under the age of 21. If we become aware that we have inadvertently collected information from a minor, we will immediately delete that information and terminate the associated account. Parents or guardians who believe their child has provided personal information to yess77 should contact us immediately at [email protected].

12. Changes to This Privacy Policy

yess77 reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this Privacy Policy;
• Post a notice on our platform homepage for 30 days;
• Send an email notification to registered users (when changes materially affect your rights);
• Request your consent for material changes where required by law.

Your continued use of yess77 services after we post changes constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

13. Contact Information and Data Protection Officer

If you have questions, concerns, or requests regarding this Privacy Policy or how yess77 handles your personal information, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on the yess77 platform
• WhatsApp: Available daily 08:00-02:00 WIB
• Data Protection Officer: For specific data protection inquiries, request to speak with our Data Protection Officer through any of the above channels

We are committed to addressing your privacy concerns promptly and transparently. Most inquiries are resolved within 5 business days, and all formal data subject requests receive a response within 30 days as required by applicable data protection laws.